Movable signature box for touch sensitive devices, or at last position option
Completed
When signing in, it would to either have the option to move the signature box to another location in the browser window or to have a few different options for the default location.
I have been discovering that people like to rest their wrist, which causes the box to automatically close. Having the option to lower it could move their wrist to a bezel, which wouldn't register as a click and close the window.
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Official comment
Hi Christopher,
Thank you for reaching out to us! We understand how users could be unintentionally closing out of the signature modal due to resting their hand or wrist on the device’s screen. We have submitted a task to our programmers to see if we can adjust this modal to only close when using the designated buttons (X, Remove, or Sign). We would be glad to let you know when this has been adjusted.
Please let us know if we can be of further assistance.
Thank you!
Comment actions -
Good afternoon,
I wanted to follow up with you to let you know our programmers have adjusted the functionality of the Electronic Signature modal. After opening the modal, only clicking X, Remove, or Sign should cause the modal to close. It is our hope that this will prevent the modal from inadvertently closing when the user is signing and rests their wrist/hand on the touchscreen device.
Thank you for bringing this to our attention. Please let us know if we can be of further assistance.
Thank you!
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